Why should I become a member of Southwest Heritage Credit Union?
Our heritage is strong, 60 years strong that is! That means we have been a part of this community and seen the ups and downs. Our sensible lending practices and dedication to our members are just some of the reasons that we are in a strong financial position despite the current issues.
Our experienced staff has the knowledge to assist you with savings, lending, and everyday financial transactions. We offer these products and service and a whole lot more:
- Share accounts, and Share Draft Accounts
- Real-time Home Banking
- Real-time Debit Cards
- Credit Cards
- IRAs, CDs, and Money Market
- Direct Deposit, and Payroll Deduction
- Bill Payment
- Auto, Home Equity, Consumer, and Business Loans
- And Many More…
If you need a financial institution that offers the latest products and services, but cares about you and your needs and still provides personal service, we are the credit union for you.
Visit one of our two convenient locations to become a member today!
How do I become a member?
Becoming a member of Southwest Heritage Credit Union is fast and simple! Here are the details:
- You must live, work or worship in Ector or Midland County
- You must deposit a minimum of $25 in a regular share account (this deposit must remain in the account to continue your membership)
- Membership is also available to immediate family members of current Southwest Heritage members
- You can move out of the area and remain a member
- You need a driver’s license and social security card (or proof of residence if your current address is different that your driver’s license)
- You must visit one of our two convenient locations to become a member
What fees will I be charged?
The majority of our products and services are FEE FREE, but there are some items that we do charge for:
| Product or Service |
Charge |
Details |
| Insufficient Funds Check Fee |
$25.00 |
Per Item |
| Stop Payment Fee |
$23.00 |
Per item |
| Share Draft Copy Fee |
$1.00 |
Per item |
| Statement Detail Fee |
$1.50 |
Per month |
| Account Research Fee |
$25.00 |
Per hour – 1 hour min |
| Account Reconciliation Fee |
$25.00 |
Per hour – 1 hour min |
| Check Printing Fee |
Prices vary depending on style |
- |
| Club Checking Fee |
$5.00 |
Per month |
| Returned Check Deposit Fee |
$5.00 |
Per item |
| Commercial Account Fee |
$25.00 |
Per month |
| Insufficient Funds EFT Fee |
$25.00 |
Per item |
| Stop EFT Payment Fee |
$23.00 |
Per item |
| Check Card Replacement Fee |
$5.00 |
Per card |
| Check Card PIN Replacement Fee |
$5.00 |
- |
| Courtesy Pay Fee |
$25.00 |
Per item |
| Outgoing Wire Fee |
$15.00 |
Per transaction |
| International Wire Fee |
$30.00 |
Per transaction |
| Western Union Fee |
$17.00 |
Per transaction |
| Teller Check Fee |
$1.50 |
Per check |
| Money Order Fee |
$1.00 |
Per item |
| Check Cashing Fee
(no checking account) |
$5.00 |
- |
| Closing Membership Account Within 90 Days |
$15.00 |
- |
Try out our FREE Account Alerts, in Home Banking, to notify you when your account is low and other great features.
How do I access Home Banking?
In order to use our online banking system, you must have a password. To get your new password click here to sign up online and we will get you set up. Once your new password is issued, you will be forced to change it on your first visit to the secure online banking access site. Thereafter, you simply login with your account number and new password. It's that easy!
Go green with E-Statements, Reorder Checks, or set up Account Alerts all using Home Banking. So get signed up today!
I forgot my password to Home Banking. What should I do?
Hey, it happens! Unfortunately, neither the credit union nor our web system administrator can 'look up' or otherwise inquire on your password. It's not technically possible. What we can do is issue you a new one, which you can change on your first visit to the secure site. Click here to reset the password on your account. Please note that if you have been locked out you must contact our office to have your account reset. You can call us at 1(432)367-8993 or click here to e-mail us.
I got locked out of home banking. What should I do?
If you have been locked out you must contact our office to have your account reset. You can call us at 1(432)367-8993, 1(800) 234-4582 or click here to e-mail us.
Why are my transfers not going through in Home Banking?
When we upgraded to real-time home banking, the amount of transfers that can be processed online each month was limited to six (6). At this time, we are unable to reverse this change due to Federal regulation. However, you may still make as many transfers you wish over the phone by calling (432) 367-8993, or at one of our two convenient locations.
How do I sign up for e-statements?
It’s simple, but you must have a password for Home Banking to sign up for E-statements. If you haven’t signed up for Home Banking, please click here to sign up online. Then, simply click on the E-statements link on the left-hand menu in Home Banking.
Thereafter, you will receive notification by e-mail every month when your statement is available for viewing.
If you like the convenience of E-statements, take advantage of our FREE Direct Deposit, and EZ Pay Bill Payment Service.
Can I change my password?
You are free to change your password to Home Banking as often as you like at no charge. Simply login to Home Banking and click the change password link on the left menu. You will need to enter your current password and then select a new password. If you have forgotten your current password, please click here to reset the password on your account.
When will I get my PIN number for my debit card?
After you request your debit card, please wait 7 to 10 days for it to arrive. Your PIN number will arrive 3 to 5 days after you receive your debit card. Please watch your mail carefully; replacing you PIN number will be a $5.00 charge.
Can I change my PIN number?
Unfortunately we are unable to change your PIN number to a number or your choice at this time. However, if your PIN number has been compromised, you can request a new PIN number from VISA for a $5.00 charge. Again, this will be a computer generated PIN and not a number of your choice.
How is my information being protected?
Please know that our system security and your privacy are top priority. Our online home banking system is meant to make your life easier, so worrying about the integrity of our site or your personal information would defeat that purpose. Therefore, we have several policies and procedures in place to ensure that our system and your information is never compromised. Some of these precautions include:
- Every bit of information sent or received is encrypted, making it unreadable during transmission
- Firewall protection on the credit union’s host computer makes it inaccessible to outsiders
- The ability to change your password anytime gives you the power to protect yourself
- Password encryption ensures that no one can get your password even us. *Please note, no one at Southwest Heritage Credit Union will ever ask you for your password.
- Constant monitoring and equipment updates keep us safe and secure
If you have questions or concerns about our site security, please feel free to contact us.
How is my money protected?
In an uncertain economy, one thing you can be certain of is that your money is safe at Southwest Heritage Credit Union. The federal government has increased insurance coverage on your credit union accounts to at least $250,000.
In 2009, congress passed a law increasing federal savings insurance coverage from $100,000 to $250,000. The increase is effective until December 31, 2013.
Savings in every federally insured credit union are backed by the National Credit Union Administration (NCUA) with money in a fund maintained by the U.S. Treasury. Federal insurance protects your money at your credit union in share savings, share draft/checking, money market, share certificates, trusts, and retirement accounts.
And your funds in a federally insured credit union can be insured to a much higher level than $250,000. For example, a family of two can insure up to $1.5 million depending on how the accounts are structured. IRAs (Individual Retirement Accounts) and Keogh accounts are insured separately up to $250,000.
Your money is just as safe at your credit union as it is at a federally insured bank. The NCUA’s coverage for credit unions is the same as the Federal Deposit Insurance Corporation’s (FDIC) coverage for banks. Both funds are backed by the full faith of the U.S. Government.
You can also rest assured that we at Southwest Heritage Credit Union always have our member’s interest in mind. We carefully evaluate each and every lending opportunity, allocate resources as necessary, and stand by our ethics everyday.
What should I do if there are suspicious charges on my account?
If you notice charges on your account that were not authorized by you or a joint account holder, contact Southwest Heritage Credit Union immediately at (432) 367-8993. If the charges are linked to your debit card, call the (800) number listed on the back of your card.
If you have lost your debit card, or if has been stolen, click here. Also, check out our helpful tips to protect you from identity theft.
What is the difference between a bank and a credit union?
There are many differences between a bank and a credit union. Here are a few:
| Banks |
Credit Unions |
| For-profit business corporations |
Not-for-profit financial cooperative |
| Owned by private investors |
Owned by members |
| Governed by a board of directors chosen by the stockholders |
Governed by a board of directors elected by, and from among, those members |
| Earnings are paid to investors |
All earnings of the credit union are paid out as dividends to members |
| Open to everyone |
Members must be in the field of membership |
Our existence is based on promoting thrift and prosperity for our members while providing practical services. All in all, we are absolutely, 100%, here for our members. If you are already a member of this great credit union, we are thrilled that you are a part of our family, and if you are considering a new financial institution, please consider becoming a member of our credit union family!
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